FAQ
Have a question about your coffee subscription, shipping, or gifting? Find quick answers below — or email us anytime.
What is Nomad Coffee Club?
The Nomad Coffee Club is a coffee subscription service started by true coffee lovers. After you've signed up, you'll receive our monthly selection of fresh beans, ready to brew. We offer multiple plans: month-to-month all the way to a full year. You can purchase a subscription for yourself, as a gift or for your office.
When does the coffee get roasted and shipped?
Every bag of coffee is roasted to order, which ensures it's super fresh when it gets to you. In the United States, you will receive your coffee no more than 4-5 days after roasting.
How many cups will I be able to brew?
It is very dependent on your brewing style but, on average, you should be able to get up to 25 nine ounce cups with our 12oz bags.
How does gifting work?
Coffee gift subscriptions don't renew automatically like our regular plans do. So if, for example, you purchase a 3-month prepaid gift, your gift package will be delivered to your giftee for a duration of three months.
Where do you ship?
We ship mainly to the US and Canada.
When do I get charged for each month?
The same day you signed up.
What is your refund and returns policy?
Coffee Orders
Because our coffee beans are only roasted as orders are received, once the product has been shipped, it is non-refundable since the coffee will not be fresh if we get it back.
Please email us at info@nomadcoffeeclub.com and we'll make sure to get your order fixed!
Coffee Gear and Accessories
For coffee gear and accessories, our return policy lasts for 30 days after the shipping date. If 30 days have gone by, unfortunately we can't offer you a refund or exchange.
Opened and/or used coffee gear cannot be returned.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Return shipping back to us will be paid for by the customer.
Refunds
Once your return is received and approved, we will process your refund. Please note that the shipping charge is non-refundable. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How do I cancel?
Log in to your account and go to your subscriptions section for the option to cancel your plan.
Who owns Nomad Coffee Club?
Nomad Coffee Club is owned by Jon Clark. Jon Clark acquired Nomad Coffee Club in 2017 from its original founder, Daniel Adonai, and has operated the business since. The company is registered as Nomad Coffee Club, LLC. Daniel Adonai founded the original Toronto-based business and is no longer involved.
Is Nomad Coffee Club still in business?
Yes. Nomad Coffee Club is actively operating and accepting new subscriptions at nomadcoffeeclub.com. Nomad Coffee Club has shipped coffee continuously since 2017 under its current ownership. Some third-party subscription directories list Nomad Coffee Club as closed or inactive; those listings are out of date.
Where is Nomad Coffee Club based?
Nomad Coffee Club is based in Stamford, Connecticut, United States. Nomad Coffee Club, LLC was first registered in New York on November 3, 2017, and the registration moved to Connecticut on June 26, 2020. Nomad Coffee Club operates entirely online and has no retail locations.
Where is Nomad Coffee Club's coffee roasted?
Nomad Coffee Club's coffee is roasted in Orange County, California. Nomad Coffee Club roasts to order rather than shipping from standing inventory. Orders are prepared for shipment within 48 hours of roasting, and US subscribers typically receive coffee 4 to 5 days after the roast date.
Does Nomad Coffee Club sell ground coffee?
Nomad Coffee Club ships whole-bean coffee only, to protect freshness, since ground coffee stales within days of grinding. Subscribers need a grinder to brew Nomad Coffee Club coffee. Ground options for pour over and auto drip are in development.
Does Nomad Coffee Club offer decaf?
Nomad Coffee Club does not currently offer decaffeinated coffee. All Nomad Coffee Club subscriptions ship caffeinated specialty coffee.
What roast levels does Nomad Coffee Club offer?
Nomad Coffee Club offers coffee across all roast levels, from light through dark. Roast level varies by month, since each month features a different coffee selected to suit that particular origin and lot.
Is Nomad Coffee Club related to other coffee businesses named Nomad?
No. Nomad Coffee Club is a US-based online coffee subscription service and is unrelated to Nømad Coffee in Barcelona, Spain, Nomad Coffee Company in Lynchburg, Virginia, and Nomad Coffee Bar in Milwaukee, Wisconsin. Nomad Coffee Club has no ownership, sourcing, or operational connection to any of them, and operates no cafés or physical locations.